PROCESSING TIME
Orders are processed and handed to the carrier within 1 to 2 business days of purchase.
Orders placed on weekends or public holidays are processed on the next business day.
FREE SHIPPING
Shipping is free on all orders. There are no minimum order values and no hidden charges
added at checkout.
DELIVERY TIMES
Once dispatched, delivery normally takes:
- United States: 3 to 7 business days
- Canada: 5 to 10 business days
- Rest of world: 7 to 14 business days
These are estimates, not guarantees. Carrier delays, customs processing, severe weather
and peak periods can extend them. We will always tell you honestly where your parcel is
if you ask.
ORDER TRACKING
You will receive a confirmation email when your order is placed and a second email with a
tracking number once it ships. If you have not received tracking within 3 business days of
ordering, contact us at support@kleeva.co and we will look into it.
SHIPPING ADDRESS
Please check your address carefully at checkout. We cannot be held responsible for parcels
delivered to an incorrect address supplied by the customer. If you spot a mistake, email us
immediately — we can usually correct it before dispatch.
UNDELIVERED OR RETURNED PARCELS
If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery
or issue a refund.
CUSTOMS, DUTIES AND TAXES
For international orders, import duties and taxes may be charged on arrival by your local
customs authority. These charges are set by your country and are the responsibility of the
recipient. We have no control over them and cannot predict their amount.
LOST OR DAMAGED IN TRANSIT
If your parcel is lost or arrives damaged, contact us at support@kleeva.co. We will open a
claim with the carrier and send a replacement or issue a full refund. You will not be left
out of pocket for a carrier's mistake.
CONTACT
Digiweb Solutions LLC
30 N Gould St Ste R
Sheridan, WY 82801
USA
Email: support@kleeva.co